Mercedes-Benz EQE has been used for more than one year, and the battery has failed. The 96-degree battery pack can only charge 42 degrees of electricity.

Peninsula network August 14 th　Recently, Mr. Sheng, a citizen, reported to the tide listening column of Peninsula Network (0532-80889235) that he spent 450,000 yuan on a Mercedes-Benz EQE in Qingdao Lixingxing Star Automobile Co., Ltd., and found that there was a problem in battery charging during use. The cruising range is greatly reduced. At first, it can charge 96 kWh when fully charged, but now it can only charge 42 kWh when fully charged. There have also been cases where the reversing function has failed. In this regard, the staff of the 4S shop said that after technical testing, the battery was faulty, and the battery replacement process was already being taken to the customer, and both parties had reached an agreement.

At the end of June 2023, Mr. Sheng took a fancy to a Mercedes-Benz EQE in Qingdao Lixingxing Star Automobile Co., Ltd. "At that time, the market quoted 550,000 yuan, and the 4S shop gave a discount of 100,000 yuan, and finally spent 450,000 yuan to buy it." Shortly after Mr. Sheng bought the car, this Mercedes-Benz EQE officially dropped another 100,000 yuan. Mr. Sheng thinks this is a completely understandable market behavior. However, many problems were found during the use of the vehicle.

Mercedes EQE Full battery life can only run 200.How many kilometers?

Mr. Sheng told reporters that the car he bought had problems with its battery life during use. "It is no problem to drive 650 kilometers when you just pick up the car, and then the cruising range is getting shorter and shorter. Now you can only run more than 200 kilometers on full charge. At the beginning of the car, it was fully charged with 96 kWh of electricity. Now it can only be charged with 42 kWh when it is charged in a state of power loss. "

Mr. Sheng also fed back the problem to the Mercedes-Benz 4S shop, and the staff gave it a test. At that time, no fault code was found, indicating that the battery was normal. At the suggestion of the staff, Mr. Sheng found the fast charging pile and consumed less than 10% of the electricity for self-test charging. Mr. Sheng tested that the battery was fully charged from 8% to 100% and found that the charge was still 42 kWh. Mr. Sheng recorded the video of the charging process and handed it to the staff of the 4S shop. "The cruising range shows 650 kilometers when fully charged, but the cruising range drops very quickly during the actual vehicle driving." Mr. Sheng said.

Mercedes EQEThe reverse function appears. "Failure"?

In addition, Mr. Sheng also found that there were problems with the electronic control of his car. "Going out in the morning, in the process of reversing, the display has hung up the reverse gear, but the locomotive has no movement at all." Mr. Sheng turned off the power for many times, but it still failed to restart. So Mr. Sheng called for help. After several attempts by Mr. Sheng, the reverse gear function returned to normal. Mr. Sheng told reporters that for this problem, the staff of the 4S shop also had no fault code and could not detect the problem.

Mr. Sheng told reporters that after many times of communication, the 4S shop promised to replace the battery, but he also had his own concerns. "Replacing the battery will definitely appear in the maintenance record, which will devalue the second sale of your car."

4SStore response: the battery has been replaced for the customer.

In order to implement the situation, the reporter contacted Chengyang Lixingxing, and the staff said that Mr. Sheng’s Mercedes-Benz EQE had been technically tested for battery failure, because during the warranty period, Mr. Sheng had been given the process of replacing the battery. Free battery replacement for Mr. Sheng, and an agreement has been reached with Mr. Sheng. She is not clear about whether there is a problem with electronic control, but she will ask her after-sales colleagues about the situation.

Lawyer: You can claim compensation if the vehicle depreciates.

Do you have the right to ask for extra compensation besides replacing the battery for Mr. Sheng’s experience? Lawyer Niu Hongyan of Beijing Dacheng (Qingdao) Law Firm believes that "if there is evidence to prove the existence of vehicle depreciation or other economic losses, you can claim compensation, but in practice, it is difficult to identify the depreciation loss. In terms of contract correspondence, after the seller bears the liability for vehicle depreciation, it is impossible to claim compensation from the manufacturer. "

　 　In response to the above problems, Peninsula Network will continue to pay attention.